At Spoilt Fox (hereinafter referred to as “Spoilt Fox” or “We” or “Us” or “Our”), we are committed to safeguarding the privacy of individuals who visit, browse, or engage with our website [www.spoiltfox.com] (hereinafter referred to as the “Website”). This Privacy Policy (“Policy”) sets forth the manner in which Spoilt Fox collects, uses, discloses, and protects your information when you interact with us via the Website.

By using or accessing the Website, you consent to the terms of this Policy. If you do not agree with any of the provisions herein, please refrain from using the Website or submitting your information.

1. Personal Information

This Policy explains how Spoilt Fox collects personal and non-personal information—classified as mandatory or voluntary—and how it is used, disclosed, and protected.

‘Personal Information’ means data that can be used to uniquely identify or contact a person. This includes but is not limited to: name, address, telephone number, date of birth, gender, e-mail address, etc.

(a) You may need to provide Personal Information when using some features of the Website such as registering an account, making a purchase, contacting customer service, or participating in surveys or feedback forms.

(b) Spoilt Fox will inform you about the purposes for which Personal Information is gathered and will ensure adequate security measures are in place.

(c) You may choose not to provide certain Personal Information. However, this may limit your access to specific features and services of the Website.

(d) Spoilt Fox will not sell or trade your Personal Information, except in the following cases:

• To fulfill the orders and services you requested.
• To communicate with you regarding your purchase or respond to your queries.
• To send you promotional materials, newsletters, or surveys.
• To improve your shopping experience and personalize Website content.
• To comply with legal obligations or court orders.

(e) If you upload content that contains Personal Information, you do so at your own risk. Spoilt Fox is not responsible for such disclosures.

(f) Spoilt Fox may automatically collect certain technical data such as IP address, browser type, and pages visited. This helps in understanding user behavior and improving the Website.

* Consent Collection:

At relevant touchpoints, you will be required to affirmatively agree to the collection and processing of your data by ticking an “I Agree” box or similar action.

2. Policy Revisions

Spoilt Fox reserves the right to amend this Privacy Policy at any time without prior notice. The revised version will be posted with an updated “Effective Date.” Continued use of the Website after such changes constitutes acceptance of the revised Policy. We recommend reviewing this page periodically.

3. Cookies

The Website may use cookies to enhance your experience by remembering preferences or tracking behavior. Third-party partners may also use cookies. Spoilt Fox does not control third-party cookies.

4. Data Security

We are committed to protecting your information through the following measures:

• SSL Encryption for secure data transmission.
• Restricted Access: Only authorised employees or service providers with a legitimate need are permitted to access customer data.
• Retention Standards: We retain data only as long as necessary for fulfillment, legal, or operational reasons.
• Children’s Privacy: The Website is not intended for use by individuals under 18 years of age. We do not knowingly collect data from minors.
• Breach Notification: In the unlikely event of a data breach, affected users will be notified promptly and in accordance with applicable legal obligations.

5. Disclaimer of Warranties & Limitation of Liability

A. Disclaimer of Warranties

• Products are provided “as is” – we make no guarantees about perfection or suitability for specific purposes.
• Slight variations may exist in color, design, or texture due to artisanal production or photography.
• For third-party branded products in hampers, warranty or support must be sought directly from the brand.

B. Limitation of Liability

• Once shipped, delivery responsibility is with the logistics partner. Delays, losses, or damages in transit are outside our control.
• We disclaim liability for misuse, allergic reactions, or safety issues. Please read product labels and materials carefully.

C. Exceptions to Limitations

• The above limitations do not apply in cases of:
• Intentional misconduct (e.g., fraud or dishonesty)
• Gross negligence resulting in harm
• Willful damage caused by us (e.g., knowingly dispatching expired products)

6. Your Rights

As a data subject, you are entitled to:

• Access, rectify, or request deletion of your personal information.
• Opt out of promotional communications at any time by clicking “unsubscribe” or contacting us directly.
• Raise concerns or inquiries related to data privacy.

To exercise any of the above rights, please reach out to us at: Email: marketing@spoiltfox.com

7. Legal Framework & Jurisdiction

This Policy is governed by the laws of India, including but not limited to:

• The Consumer Protection Act, 2019
• The Sale of Goods Act, 1930
• The Information Technology Act, 2000
• The Digital Personal Data Protection Act (DPDP), 2023

Any disputes arising out of or related to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts in Jaipur, Rajasthan. Remedies may include civil proceedings or arbitration, as applicable.